IORDANIS KOSMIDIS

Engineered and deployed extensive network infrastructure across Greece, configuring Cisco firewalls, Meraki devices, Site-to-Site VPNs, and VLANs to ensure secure and reliable connectivity for all branch operations.

Administered Microsoft 365 environments, Active Directory, and Bitdefender GravityZone, enhancing system security and managing user access for optimal operational efficiency.

Provided expert Tier 2/3 technical support, diagnosing and resolving complex hardware, software, and network issues for Windows Server and Windows 10/11 systems, minimizing downtime.

Implemented and maintained specialized systems including cloud telephony (Microbase/Mini Client) and IP CCTV (Nvms), improving communication and surveillance capabilities.

Managed physical network infrastructure, including switch configuration, wiring, and rack setups, while also deploying and configuring workstations for new employees.

Delivered expert technical support for a wide range of LG products, including televisions (WebOS), washing machines, refrigerators, and dishwashers, resolving complex operational issues.

Managed and resolved high volumes of customer complaints, consistently achieving positive outcomes and improving customer retention rates.

Utilized advanced diagnostic tools and troubleshooting procedures to efficiently resolve technical issues, ensuring minimal disruption for customers.

Provided comprehensive technical support for Lenovo products, including software diagnostics, Windows OS troubleshooting, and remote assistance for laptops and desktops.

Managed high-volume technical support calls, consistently meeting response time targets and ensuring timely resolution of customer queries.

Resolved complex technical issues through advanced diagnostic tools and troubleshooting, minimizing customer downtime and enhancing user experience.

Controlled IKEA Eshop orders, managing the end-to-end fulfillment process to ensure timely delivery and customer satisfaction.

Provided e-customer service, addressing inquiries and resolving issues to maintain a positive online shopping experience.

Managed stock control and inventory, ensuring product availability and efficient sales operations.

Managed daily orders and replenished stock on the sales floor, maintaining product availability and presentation standards.

Provided direct customer service, assisting shoppers and resolving inquiries to enhance their retail experience.

Managed time efficiently to complete all tasks within deadlines, contributing to smooth store operations in a fast-paced environment.

Managed cash drawers, meticulously counting money at the beginning and end of shifts to ensure 100% accuracy in daily transactions.

Provided customer service and supported food production in the buffet, maintaining hygiene standards and operational efficiency.

Contributed to a positive customer experience by efficiently processing payments and assisting with inquiries in a busy retail food environment.